{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/kroatien\/faq\/"},"modified":"2022-08-11T15:54:56","modified_gmt":"2022-08-11T13:54:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.nextbike.hr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n Frequently Asked Questions <\/h1>\n
\n You want to learn more? Find the most frequent questions about Nextbike here. <\/div>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=”ppi_bg_black” full_width=”stretch_row”][vc_column]

Basics of use<\/h3><\/div>
<\/i>How much does Nextbike cost and what plans are available?<\/h6>

Depending on the system, available tariffs and prices may vary. We typically offer monthly and annual subscriptions in addition to a basic ride fee. In many cities there are also special conditions for public transport subscribers and students. You can read what tariffs are available on the system’s website under the tariffs option. If you don’t know the system’s website, use the location search.<\/span><\/p>\n

Subscriptions are usually not automatically renewed.<\/p>\n

Rates and subscriptions usually only apply to the first bike, if multiple bikes are rented at the same time. You can also find information about this on the website of the system in question.<\/p>\n<\/div>

<\/i>How to avoid a \u20ac30 fine for an improper return?<\/h6>

If you have returned the bike improperly, you can avoid the usual \u20ac30 fee by re-renting the bike and returning it properly. Consecutive rentals of the same bike will be combined into single rental.
\nThis means that the final rental period is calculated from the time the first rental starts and the time the second rental returns. The break between two rentals is then also added to the rental time. The \u20ac30 fine will be removed when you return the bike to an official station. <\/span><\/p>\n<\/div>

<\/i>Where can I rent bikes with my nextbike account?<\/h6>

With a nextbike account you can use almost all nextbike connected bike sharing systems around the world. In Croatia, you can rent bicycles in more than 40 cities or municipalities.<\/span><\/p>\n

However, some systems require special registration for the appropriate system. This applies to MVG-Rad Munich, VAG_Rad N\u00fcrnberg, Mol Bubi Budapest \/ Hungary, Sitycleta \/ Las Palmas de Gran Canaria and Bilbaobizi in Bilbao \/ Spain. In some systems, bicycles can be rented without re-registration, but only through a local application. This applies, among other things, to Veturilo Warsaw \/ Poland.<\/p>\n<\/div><\/div>

<\/i>What happens if I return my bike outside of an official station?<\/h6>

If you return your bike outside of an official station, a service fee of at least \u20ac30 will be charged. More information about service fees can be found on the system’s website.<\/span><\/p>\n<\/div>

<\/i>Where can I return the bike?<\/h6>

Bicycles can only be returned to official parking stations visibile in the nextbike app which may have a physical sign or can be virtual. You can easily see where the official parking stations are located on the location map in the nextbike app. <\/p>\n

Bicycles can only be returned to the system where they were rented. Out-of-town returns may be subject to an additional service fee. <\/p>\n

E-bikes must be pushed into the charging stand if one exists. If it is not available, place the bike next to the parking stands.E-bicikle je potrebno gurnuti u postolje za punjenje ukoliko ono postoji. If it is not available, place the bike next to the parking stands.<\/p>\n<\/div>

<\/i>How does Nextbike work?<\/h6>

Register and activate your account via nextbike app or website. Bicycles can be rented via the nextbike app by scanning QR codes on bikes or by entering the bike number in designated field.<\/span><\/p>\n<\/div><\/div><\/div>

Registration<\/h3><\/div>
<\/i>How can I activate my account?<\/h6>

To activate your account, you must add a payment method to your account. We will charge your account \u20ac10 to verify your payment method. This is not a fee, but will be available on your account as a rental credit. All available payment methods are listed in the application.
\nAfter successful debiting, your account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.
\n<\/span><\/p>\n<\/div>

<\/i>How can I register?<\/h6>

You can log in via the website, app or at the terminal. Depending on the city, not all registration channels may be available. Registration information can be found on the relevant system website. If you don’t know the system’s website, use the location search.<\/span><\/p>\n<\/div><\/div>

<\/i>Why do I have to pay \u20ac10 even though registration is free?<\/h6>

In order to verify your payment method and activate your account, your bank account will be debited for \u20ac10. However, this is not a registration fee, but can be used as an initial credit for rides.<\/span><\/p>\n<\/div><\/div><\/div>

User account<\/h3><\/div>
<\/i>How can I pay in Nextbike, how is billing done and where can I download invoices for my trips?<\/h6>

If you have specified a credit card as your payment method, your trip fees will usually be charged up to 24 hours after your rental.
\nWith the direct debit payment method, we debit your bank account for outstanding fees monthly.
\nYou can view your rental history and direct debit invoices at any time in your account. Sign up via the website. Please note that invoices are only available after the end of the month.
\n<\/span><\/p>\n<\/div>

<\/i>Why is my account deactivated?<\/h6>

You probably have open debts that cannot be collected from your bank account or you do not have sufficient funds deposited. Check this in your user account and contact customer service if you are in doubt. <\/span><\/p>\n<\/div><\/div>

<\/i>How can I delete my account and what happens to the remaining balance?<\/h6>

You can delete your account in the nextbike app. Choose “Account” in the main menu. Enter “Setting” and select “Delete account” at the bottom of the screen. <\/span><\/p>\n

Alternatively, you can send us your cancellation by email to info@nextbike.hr<\/a> or by post (address in the website footer).
\n<\/span><\/p>\n<\/div>

<\/i>How can I change my phone number?<\/h6>

To change your phone number, contact our customer service at info@nextbike.hr<\/a>. Send an email from the email address you use for your account. <\/span><\/p>\n<\/div><\/div><\/div>

Bicycle rental, parking and return<\/h3><\/div>
<\/i>How many bikes can I rent at once?<\/h6>

Each user is entitled to rent a maximum of one bicycle per user account. If you have an annual or weekly subscription, you can also rent a maximum of 1 bicycle per user account. For group rentals (more than 1 bicycle at a time), please send an inquiry to: info(at)nextbike.hr or call the call center at 01 777 6534. <\/p>\n<\/div>

<\/i>Can I park my pause my ride during the rental?<\/h6>

Yes, you can.<\/span><\/p>\n

Activate “Pause ride”\u00a0 in the app and then close the lock (note: if you close the lock before pause mode is activated, the bike will be returned immediately). To continue your ride, end the pause mode by pressing “Continue ride” in the app and the lock will open automatically. Never end pause mode if you are not next to the bike.<\/p>\n

The rental remains active during pause mode and will be charged as usual.<\/p>\n<\/div>

<\/i>What should I do if the terminal is faulty?<\/h6>

If the terminal is not operational, you can still rent and return bikes at the corresponding station via the app. Please inform our service via the app, phone or email about the malfunction so that we can fix it quickly. <\/span><\/p>\n<\/div>

<\/i>How to avoid a \u20ac30 fine for an improper return?<\/h6>

If you have returned the bike improperly, you can avoid the usual \u20ac30 fee by re-renting the bike and returning it properly. Consecutive rentals of the same bike will be combined into single rental.
\nThis means that the final rental period is calculated from the time the first rental starts and the time the second rental returns. The break between two rentals is then also added to the rental time. The \u20ac30 fine will be removed when you return the bike to an official station. <\/span><\/p>\n<\/div>

<\/i>How can I return the Nextbike bike?<\/h6>

The return procedure varies depending on the type of bike and the type of system.
\nPlace the bike at an official station or \u2013 if available \u2013 within the system’s virtual zone and lock it.<\/p>\n

E-bikes need to be pushed into the charging rack. If it’s not free, put the bike next to it.<\/p>\n

Frame lock:
\nIf your bike has a frame lock, close the lock. The bike is automatically returned.
\nIn all cases, use the app to check if the return was successful and notify customer service immediately if this is not the case.<\/p>\n

The websites of the specific systems for each city explain how rent works in that city. If you don’t know the system’s website, use the location search located at the top of the web page.
\n<\/span><\/p>\n<\/div>

<\/i>Where can I rent bikes with my nextbike account?<\/h6>

With a nextbike account you can use almost all nextbike connected bike sharing systems around the world. In Croatia, you can rent bicycles in more than 40 cities or municipalities.<\/span><\/p>\n

However, some systems require special registration for the appropriate system. This applies to MVG-Rad Munich, VAG_Rad N\u00fcrnberg, Mol Bubi Budapest \/ Hungary, Sitycleta \/ Las Palmas de Gran Canaria and Bilbaobizi in Bilbao \/ Spain. In some systems, bicycles can be rented without re-registration, but only through a local application. This applies, among other things, to Veturilo Warsaw \/ Poland.<\/p>\n<\/div><\/div>

<\/i>The bike lock won’t unlock. What should I do?<\/h6>

First, check if the spoke locks the lock by gently turning the rear wheel. Then open the active rental in your app and click ‘unlock’. The unlocking will restart.<\/span><\/p>\n

If the lock box does not open even after trying to open it again via the app, please contact our customer service immediately via the nextbike app or email info@nextbike.hr<\/a># .<\/p>\n<\/div>

<\/i>What happens if I return my bike outside of an official station?<\/h6>

If you return your bike outside of an official station, a service fee of at least \u20ac30 will be charged. More information about service fees can be found on the system’s website.<\/span><\/p>\n<\/div>

<\/i>What should I do if my bike has a fault?<\/h6>

Malfunctions can be easily reported via the support function in our app. Please check the bike for any obvious defects before renting it and inform us of any damage so that we can lock up and repair the bikes as soon as possible.<\/span><\/p>\n

If you started riding your bike and only then noticed a breakdown, park the bike at the nearest official station and report the problem via the application. To make it easier to determine the fault, please send us a picture if you are able to. The ride fee will be refunded to you when we confirm the fault.<\/p>\n

Unfortunately, we cannot refund any fees if you continued to use the bike despite obvious defects.<\/p>\n<\/div>

<\/i>Why do I have to pay a \u20ac30 service fee (even though I returned the bike to where I rented it)?<\/h6>

A service fee of at least \u20ac30 will be charged if you return the bike outside of an official station.
\nIt does not matter if the bike has already been rented outside of an official parking station. The service fee of the previous user does not cover the misconduct of the next user.
\n<\/span><\/p>\n<\/div>

<\/i>Where can I return the bike?<\/h6>

Bicycles can only be returned to official parking stations visibile in the nextbike app which may have a physical sign or can be virtual. You can easily see where the official parking stations are located on the location map in the nextbike app. <\/p>\n

Bicycles can only be returned to the system where they were rented. Out-of-town returns may be subject to an additional service fee. <\/p>\n

E-bikes must be pushed into the charging stand if one exists. If it is not available, place the bike next to the parking stands.E-bicikle je potrebno gurnuti u postolje za punjenje ukoliko ono postoji. If it is not available, place the bike next to the parking stands.<\/p>\n<\/div>

<\/i>How does Nextbike work?<\/h6>

Register and activate your account via nextbike app or website. Bicycles can be rented via the nextbike app by scanning QR codes on bikes or by entering the bike number in designated field.<\/span><\/p>\n<\/div><\/div><\/div>

Tariffs and conditions<\/h3><\/div>
<\/i>What terms apply to daily\/weekly\/monthly or annual subscriptions?<\/h6>

Usually the first 30 minutes per rental are included. In some cities, a certain amount of time must pass between free rentals before the free minutes option can be used again, more information can be found on the websites of the respective system. <\/span><\/p>\n

Every additional half hour is charged at the basic rate. Free minutes are usually only valid for the first bike if multiple bikes are rented at the same time. The area of \u200b\u200bvalidity of tariffs may vary.<\/span><\/p>\n

Subscriptions are usually only valid for the system in which they were purchased (a subscription in Croatia cannot be used in, for example, Hungary). Prices, area of \u200b\u200bvalidity and information on possible automatic tariff extensions can be found on the respective system websites. If you don’t know the system’s website, use the location search.<\/p>\n<\/div>

<\/i>How can I cancel my subscription?<\/h6>

Subscriptions and plans that do not automatically renew do not need to be canceled. Subscriptions and plans with automatic renewal can be canceled in the app. <\/span><\/p>\n<\/div>

<\/i>How much does Nextbike cost and what plans are available?<\/h6>

Depending on the system, available tariffs and prices may vary. We typically offer monthly and annual subscriptions in addition to a basic ride fee. In many cities there are also special conditions for public transport subscribers and students. You can read what tariffs are available on the system’s website under the tariffs option. If you don’t know the system’s website, use the location search.<\/span><\/p>\n

Subscriptions are usually not automatically renewed.<\/p>\n

Rates and subscriptions usually only apply to the first bike, if multiple bikes are rented at the same time. You can also find information about this on the website of the system in question.<\/p>\n<\/div><\/div>

<\/i>How can I take advantage of special conditions from nextbike partners?<\/h6>

Connecting with partners to take advantage of special conditions can be done in the nextbike application using the “Wallet” option. You can read exactly how they are used and what the benefits are on the nextbike system website or on the partner’s website. <\/span><\/p>\n<\/div>

<\/i>How can I link my Nextbike account with a nextbike partner to take advantage of the special conditions? Where is the discount valid?<\/h6>

Unless otherwise stated, special conditions through partnership cooperations only apply in the respective city or in the respective nextbike system. Furthermore, the discount usually only applies to the first bike if multiple bikes are rented at the same time.<\/span><\/p>\n

Detailed conditions can be found on the Nextbike system page, partner pages or in the nextbike application.<\/p>\n<\/div><\/div><\/div>

Bicycles<\/h3><\/div>
<\/i>Does Nextbike offer children’s bikes, helmets, and trailers?<\/h6>

As a rule, nextbike and its sub-brands such as Nextbike do not offer any additional equipment.<\/span><\/p>\n<\/div><\/div>

<\/i>What types of bicycles does nextbike offer?<\/h6>

Nextbike has several types of bicycles. You can distinguish between bikes with high or low access and bikes with a different type of lock. Bicycles can have combination locks, fork locks on the front fork, or frame locks on the rear wheel. Pedelecs and cargo bikes are also used in some cities. Nextbike also offers children’s bicycles and tandems.<\/span><\/p>\n

In cities that offer several types of bikes, you can use the filter in your app to search for a specific type of bike (upper right corner of the main screen).<\/p>\n

You can find out which bikes are available on the system’s website. If you don’t know the system’s website, use the location search.<\/p>\n

(Our ebike product is actually a so-called pedelec. It is a bicycle with a limited motor drive, which turns on when the pedals are turned. Legally, there is no difference between a pedelec and a bicycle with pedals. Helmets and driver’s licenses are not required.)<\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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